Term and Conditions
Terms and conditions set out the expectations for both the client and the therapist. They make sure that both parties are protected if any disagreements occur. If you have any queries about these terms and conditions, please discuss them with your therapist before agreeing to them.
Initial assessment
Assessment takes place in the client’s home, educational setting or online. It will usually last about an hour and a half. If a more detailed assessment is necessary, this may be scheduled for a later date and will be discussed with you. Speech and Language Therapy assessments are charged at £140. Occupational Therapy assessments are charged at £400 with a short report.
Therapy sessions
Therapy sessions will last between 60 minutes and are charged at £95 per hour. The most suitable session duration will be discussed and agreed in advance. The cost covers time for planning the session and writing case notes following the session. Where the client is a child under 13 a parent or carer is expected to be present for the duration of the session and take an active part where required. The session will consist of therapy activities and time for discussion.
Letters, Reports and Treatment Programmes
These will only be written at your request and charged at £95 per hour. Lengthy telephone conversations will be charged at an hourly rate at the therapist’s discretion and, where possible, you will be advised in advance.
Travel
All visits that the therapist makes to your home or child’s educational setting is charged at a flat rate of £15. This is to cover your therapist’s time as well as fuel.
Cancellation Policy
If you cancel the session with less than 12 hours notice you will be liable to the full charge of the session fee.
Payment
Payment is made at the time of booking online. If you book through your therapist you will be invoiced on the Monday prior to your appointment. Invoices should be paid within 7 days and before your appointment. A late payment fee of £5 will be charged for every 7 days an invoice remains unpaid.
Record Keeping and Data Protection
Confidential case notes will be held about the client, in order to plan therapy and monitor progress. This information will be kept up to date, safe and secure, in line with our responsibilities under the Data Protection Act. More information can be found in the privacy policy on our website.
Complaints
Most complaints can be resolved by communicating directly. Please contact us at hello@hope-therapies.co.uk if you are concerned or unsatisfied in any way. If you wish to complain formally, please contact the Health and Care Professionals Council www.hcpc.org.